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1.8 Utilising the Call Centre
User Manual 95
• * The status will be as follows:
Ready Not Ready
Not Ready Ready
Wrap-up Not Ready
• The Log-in/Log-out of a specified group button light shows the current status as follows:
Off: Log-in mode
Red on: Log-out mode
• The Wrap-up button alternates the setting of Wrap-up mode, Not Ready mode or Ready
mode.
The Wrap-up button light shows the current status as follows:
Off: Ready mode
Red on: Not Ready mode
Flashing red: Wrap-up mode
• In Wrap-up mode/Not Ready mode, your extension does not receive calls through any
group, even if it belongs to multiple groups.
• There may be at least one extension in the incoming call distribution group that is in the Log-
in mode.
• The Supervisor extension can control the Log-in/Log-out status of other extensions.
Customising Your Phone
3.1.3 Customising the Buttons
Create or edit a Log-in/Log-out button, a Log-in/Log-out of a specified group button or a
Wrap-up button.