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User Manual 147
2.8.4 If CTI Service is Used
Using a CTI code (CTI Code Entry)
A CTI Code (max. 16 digits) can be sent from the KX-TD500 to the CTI application (such as
Panasonic Call Centre Management Software, CMS). The code is interpreted by the application for
suitable action. For example, in CMS, code 20 means the ACD agent wishes to take a break.
The feature number of CTI Code Entry is blank by default.
You must specify it by System Programming (Numbering Plan).
• The delimiter "99" is available for rotary type SLTs only.
Press # or dial 99.
Off-hook.
CTI code
Enter CTI code
(max. 16 digits).
OR
PT / SLT
D.Tone 3
feature number
Dial feature number.
9 9
Press # or dial 99.
Off-hook.
CTI code
Enter CTI code
(max. 16 digits).
Display PT
D.Tone 3
feature number
Dial feature number.
"Enter ID Code"
is displayed.
OR
9 9