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Branch Office
Branch Office
A Branch Office handset can operate in Normal Mode or Local Mode.
Normal Mode
The handset registers with the Main Office and receives services from the Main
Office. At any time during Normal Mode you can check local mode functionality
(make and receive calls) by enabling Local Mode and returning to Normal Mode.
Local Mode
If the WAN connection goes down, the handset loses communication with the
Main Office TPS. It then registers with the Branch Office and receives services from
the Branch Office. When in Local Mode, “LOCAL MODE” displays on the handset.
Troubleshoot Branch Office
When using Branch Office, you can see error messages on your screen. Table 5 lists
error messages and corrective actions.
Table 5
Troubleshoot Branch Office
Display Message Probable Cause Actions
Local Mode Network problem. Contact local network
administrator if problem
persists.
Local Mode
Invalid ID (1)
Gatekeeper unable to find end
point from Branch User ID.
Notify local network
administrator.
Local Mode
Invalid ID (2)
Branch User ID not found in
any equipped TN.
Notify local network
administrator.