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Index
A
Activity Code, 32
Agent ID, 27
Agent, 37
Answer Agent, 36
Answer Emergency, 37
Answer, 16
C
Call Agent, 38
Call Control Window
1140 skin, 13
Compact Skin, 14
Copy, 15
CS 1000 Directory, 23
D
Default Login, 30
Dialpad, 16
Directory, 17
Display Agent, 40
Display Queue, 41
E
Emergency, 33
Expand, 17
F
Force Call, 32
G
Goodbye Key 31, 36, 37, 38
H
Hold, 16
Hot key, 17
I
i2050.exe application, 11
Inbox/Messages, 17
InCalls, 29, 31
Indicator Display, 37
Interflow, 38
L
Line and feature keys, 25
Line keys, 16
Local Area Network (LAN), 8
Local Dialpad Tone 34
Local Directory, 21
Logging in without Agent ID, 26
M
MakeSetBusy, 30
Multiple Queue Assignment
(MQA), 27
Mute, 16
N
Navigation arrows, 16
Night Service, 38
No Supervisor ID, No Priority, 28
No Supervisor ID, With Priority, 28
Non-ACD calls, 34