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Logging in without Agent ID
For basic ACD
If your ACD configuration does not rely on Agent ID, which is often the
case if you do not share your phone with another person, use the
following procedure to log in to an Automatic Call Distribution (ACD)
queue.
Logging in with Agent ID
For Basic ACD or Contact Center Manager
If your ACD configuration uses Agent ID, which is often the case when
you share your phone with another person, use the following procedure to
log in to an Automatic Call Distribution (ACD) queue. If an Agent ID is
assigned to you, the display screen prompts you to enter a four-digit
code.
Note: The following procedure applies if you are working in a Basic
ACD environment or a Nortel Contact Center Manager environment.
For more information about Nortel Contact Center Manager, visit
www.nortel.com
.
To login as an agent:
1. Click InCalls (Figure 7 on page 25).
2. If Enter Agent ID appears on the screen, use the keypad in the Call
Control window to enter your Agent ID.
3. Click the pound key (#).
The phone goes into a NotReady state.
4. Click InCalls to join the ACD queue, or click NotReady (Figure 7 on
page 25).