Filter
Top Products
Agent and Supervisor features
27
Logging in using Agent ID and Multiple
Queue Assignments
If your configuration uses Multiple Queue Assignment (MQA, use the
following procedure. MQA login involves entering a four-digit Agent ID
and up to five ACD Directory Numbers (DN), with the option of adding a
Supervisor ID and up to five Priority values.
You can login using either of the following methods:
• Agent ID and MQA Login Option
• Default Login
Using MQA login options
To enter ACD queues, use an Agent ID login with one of the following four
MQA login options:
• No Supervisor ID, No Priority
• Supervisor ID, No Priority
• No Supervisor ID, with Priority
• Supervisor ID, with Priority
Note: If a supervisor logs in to accept ACD calls, then the system
prevents the supervisor from entering a Supervisor ID. This includes
logins in which agents are required to enter a Supervisor ID.
Login Option entries
The login options require the following entries:
• A four-digit Agent ID
• A Supervisor ID (if your queue requires one)
• Up to five ACD DNs and priority values (if priority values are being
used), terminated by ##.