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Agent and Supervisor features
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7. Dial ACD DN 3 #.
8. Dial Priority 3 #.
9. Dial ACD DN 4 #.
10. Dial Priority 4 #.
11. Dial ACD DN 5 #.
12. Dial Priority 5 ##.
Logging in: Supervisor ID, With Priority:
To log in using the Supervisor ID, With Priority option:
1. Click InCalls.
2. Dial Agent ID #.
3. Dial Supervisor ID #.
4. Dial ACD DN 1 #.
5. Dial Priority 1 #.
6. Dial ACD DN 2 #.
7. Dial Priority 2 #.
8. Dial ACD DN 3 #.
9. Dial Priority 3 #.
10. Dial ACD DN 4 #.
11. Dial Priority 4 #.
12. Dial ACD DN 5 #.
13. Dial Priority 5 ##.
Click InCalls or NotReady to enter the ACD queue.
Note: To choose the default Priority or Supervisor ID, enter #
instead of a Priority entry or a Supervisor ID entry (the Priority or
Supervisor ID for your set is used).