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Using Display Queue
Use the Display Queue feature to view the status of all calls waiting in the
queue.
To activate Display Queue, click Display Queue.
Your queue status appears in the display area of the Call Control window.
See Figure 9 below.
Figure 9: Display Queue
To view the amount of call traffic in the ACD queue, observe the indicator
beside the Display Queue key. Table 3 lists the four indicator states.
Table 3: Display Queue indicators
Indicator Queue Status Meaning
Off Light You have few or no calls
waiting.
On Normal You have an acceptable
number of calls waiting.
Calls Waiting
Number of
active positions
Calls time overflowed
into this queue
Length of time first
call has waited