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NEAXMAIL IM-16 USER GUIDE
Screening and managing calls
With ViewCall Plus, you can identify
callers and manage your calls from
your computer.
Identifying and screening calls
When you receive a call through the sys-
tem or with a system using TAPI, the
Telephone window displays the call on
your computer screen. There are several
ways to identify the caller before picking
up the phone:
If Call Screening is on, you can
click “Who is it?” to play the
caller’s recorded name.
The system can also ask callers
to enter their phone or account
number. The system then match-
es this data to your contact list
and displays the caller contact
information.
TIP
The system can display caller identi-
fication data when it has the addition-
ally required equipment and system
compatibility. This requires additional
equipment and system compatibility.
The system can also match the phone
number to your contact list or PIM (Per-
sonal Information Manager) and display
caller contact information.
Click “Monitor” to listen to a
message as it is being recorded.
If you decide to speak with the
caller, click “Take call” to pull
the call out of your mailbox and
transfer the call to your extension.
SEE ALSO
Online Help:
ViewCall Plus, Screening calls, Placing
calls on hold