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General Information Guide - Release 3.1
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Solutions
Solution Overview
The purpose of this section is to provide examples of different customer requirements and a possible
solution that could be provided by the 3300 ICP and Mitel Networks applications.
• Standalone Site
• Multiple System Site
• Installed Base
Standalone Site
The Customer
Really Good Autoparts (RGA) manufactures auto parts for a Big Three car manufacturer in Detroit.
Since being bought out a year and a half ago, RGA has become a dynamic company that is known
for its high quality and excellent turnaround time. RGA runs an integrated facility: manufacturing,
marketing, and sales are all located in the same building.
The Problem
As with any large manufacturing operation, efficiency and cost containment are essential. There were
several areas of concern to RGA’s management. First, sales people complained that they were
having difficulty prioritizing the volume of voice messages that they were receiving, resulting in
customer complaints about response time. Second, troubleshooting the production lines was
becoming more expensive as production volume and complexity increased. Third, customer service
was having trouble keeping up with orders and support calls to satisfy the demands of this growing
business.
The Solution