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Version 2.0
OptimusPDA SP5700 Series User Manual
Copyright © 2007 29 March 2007
Metrologic, Inc.
6. Troubleshooting
The following table lists common issues that may occur along with possible solutions. Please
contact Metrologic if an issue occurs which is not covered here
.
Problem Cause Solution
Low-Battery Charge or replace the battery.
Problem with Reset
button’s rubber
If reset rubber can be pressed with your finger,
then cut the tip of the rubber.
OS is not
loading
Battery malfunction
Remove the battery from the PDA and do a soft
reset. Then re-insert the battery into the PDA.
PDA turns itself
off
OptimusPDA is inactive
(Sleep Mode)
PDA turns off after a period of inactivity. The
period can be set under Settings-Power. Press
the power button to turn the PDA on and return
it to its previous status (prior to going in to sleep
mode).
Battery failure
Replace battery. If your terminal still does not
operate, try a hard reset.
Device was removed
from cradle while battery
was charging
Re-Insert your PDA into the cradle. Ensure that
the PDA is turned off or in a sleep mode while
being charged.
Battery does
not charge
I/O connector is not
clean
Clean up the I/O connector.
PDA is not powered on Press the Power button.
Characters on
display are
invisible
Battery is not charged Charge the battery.
IP error Fix the static IP address.
Communication
failure with
IrDA printer
IP crash
Check whether more than two users work under
the same static IP address.
The stylus pen
does not tap
correctly
Shortcut icons do not
activate the
corresponding function
Select Start → Settings and double tap on
Stylus. Then recalibrate the stylus.
Too many files stored in
memory module
Delete unused files or transfer data to your PC.
Memory allocation is too
low
Adjust the memory allocation. Tap Start
Settings → Control Panel, then double tap the
System tab. Select Memory and adjust the
slider.
A message
appears stating
that your PDAs
memory is full
Too many applications
are installed on your
OptimusPDA
If you have installed new applications on your
PDA, remove unused applications to extend
memory capacity. Tap Start Settings →
Control Panel, and double tap Remove
Programs. Then select unused programs and
tap on Remove button.