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Inter-Tel
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Model 8601 SoftPhone for Pocket PC User Guide
Q17. If I need further assistance, how do I get technical support?
A17. First, contact your system administrator if you have a question that is not covered in
this user guide. If you need further assistance, contact your local authorized Inter-Tel
reseller. All Inter-Tel sales, service, and support are handled at the local level.
Q18. A calling party hears ring back tone even though my Model 8601 is not currently
plugged in.
A18. Some endpoint operations may yield undesirable responses, such as the one described
above. This is due to the inherent nature of SIP.
Q19. Why can’t I use ASR to enter my e-mail password?
A19. To prevent others from overhearing your password, you must enter it using the dial-
pad buttons on your endpoint. See page 44 for additional information about entering
your e-mail password if E-Mail Reader is enabled for your mailbox.
Q20. If my e-mail password expires for my e-mail client and I have to change it, do I also
have to update it for my mailbox?
A20. Yes. Whenever you change your e-mail password, you will be prompted to update it
for E-Mail Reader. See page 44 for additional information about entering your e-mail
password.
Q21. Why don’t I have e-mail and fax messages in my mailbox?
A21. If your mailbox is the standard voice mailbox (see page 5), you will not receive e-
mail and fax messages in your mailbox. To receive these types of messages, E-Mail
Reader must be enabled for your mailbox. Check with your voice mail administrator
to see if E-Mail Reader is enabled for your mailbox.
Q22. Why do I get the wrong response when I try to complete a task by saying a command?
A22. Several things affect the system’s response to voice commands. One reason the sys-
tem may not be responding to voice commands is that Automatic Speech Recognition
(ASR) may not be enabled on your system. If your system’s voice prompts do not
include the option to “say” a command, then ASR is not enabled. See page 8 for addi-
tional guidelines for using ASR.