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Model 8520 Display Phone User Guide
Requesting a Callback 17
Requesting a Reminder Message 41
Requesting Agent Help 65
Responding to a Waiting Call 20
Responding to Agent Help 65
Retrieving Messages 31
Returning Feature Keys to Default 56
Returning Phone to Default 46
Reverse Transfer 23
Ring Intercom Always 16
Ring Types 44
S
Saving Last Number Dialed 26
Saving Volume Levels 44
Screening Calls 60
Search Order 49
Searching Directories 61
Secondary Extension Keys 57
Secondary Language 46
Selecting a Message Order 31
Selecting a Ring Tone 44
Sending Calls to Voice Mail 23
Sending Messages 36
Setting Account Codes 59
Setting Preferences 44
Setting Remote Messaging 50
SMDR (Station Message Detail Recording) 59
Software Compatibility 9
Speaker 28
Speed Dialing 52
Standard Account Codes 59
Station Speed Dial 52
System Administrator 70
System Hold 21
System Speed Dial 53
T
Timers 8, 68
To Pick Up (Reverse Transfer) a Call 23
Tones, Dial 8
Transferring Calls 23
U
Undeleting Messages 35
Using
account codes 59
defaults 13, 19, 38, 40
directories 60
do-not-disturb mode 38
feature keys 56
group listen 28
headset 27
message key 30
mute key 28
off-hook voice announce 17
record-a-call 54
reminder messages 40
secondary extension keys 57
speaker and microphone 28
voice mail directory 62
voice mail messages 33
V
Viewing Angle 12
Viewing Speed-Dial Numbers 53
Voice Mail Directory 62
Voice Mail Messages 33
canceling unheard messages 37
sending messages 36
undeleting messages 35
Voice Mail Options 47
Volume Levels 44
W
Waiting Calls 20
What the Administrators Can Do for You 70
What You See and Hear 8
Working in Hunt Groups 66
Wrap-Up Timer 68
Z
Zones, Page 55