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Inter-Tel
®
Model 8520 User Guide
Q
Queue Feature 20
Queue the Line 20
R
Recall 57
Receiving
intercom calls 19
outside calls 22
Record-A-Call 59
Recording
and sending voice mail messages 39
voice mail directory name 18
Recording and Sending Voice Mail Messages 39
Recovering Deleted Messages 38, 85
Red Lamps 11
Redial 28
Redialing a Number 28
Redirect Calls 21, 28
Reminder Messages 44
Remote Access Password 69
Remote Feature Access 70
Remote Messaging 34, 54
Requesting
a callback 20
a reminder message 44
Agent Help 71
Responding to
a waiting call 22
Agent Help 71
Retrieving Messages 33
Returning
endpoint to default 48
feature buttons to default 61
Reverse Transfer (Call Pick Up) 23
Ring Intercom Always 19
Ring Types 46
S
Saving Last Number Dialed 28
Saving Volume Levels 46
Screening Calls 65
Search Order 53
Searching Directories 66
Secondary Extension Buttons 62
Secondary Language 48
Selecting a Message Order 33
Selecting a Ring Tone 46
Sending Calls to Voice Mail 25
Sending Messages 39
Setting
account codes 64
mailbox preferences 49
personal options 86
preferences 46
remote messaging 54
voice mail preferences 49
your e-mail password 79
SMDR (Station Message Detail Recording) 64
Speaker 31
Speed Dialing 56
Standard Account Codes 64
Standard Voice Mailbox Flowchart 105
Station Message 20
Station Speed Dial 56
System Administrator 90
System Hold 23
System Speed Dial 58
T
Telephone Directory 65
Timers 11, 74
Tones, Dial 11
Transferring Calls 25
U
Using
account codes 64
advanced mailbox 78
defaults 16, 21, 42, 44
directories 65
do-not-disturb mode 42
feature buttons 61
group listen 31
headset 30
message button 33
mute button 31
off-hook voice announce 20
record-a-call 59
reminder messages 44
secondary extension buttons 62
speaker and microphone 31