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If You Think You Need Service
If You Think You Need Service, Call 773-889-3087
You may be asked to send your unit to the Cobra factory. It will be necessary to
furnish the following, in order to have the product serviced and re t u r n e d .
1 . For Wa r ranty Repair, include some form of pro o f - o f - p u rchase, such as a me-
chanical re p roduction or carbon or a sales receipt. If you send the original
receipt it cannot be re t u r n e d .
2 . Send the entire product. Must include CB unit and micro p h o n e .
3 . Enclose a description of what is happening with the unit. Include a typed or
c l e a r ly printed name and address of wh e re the unit is to be re t u r n e d .
4 . Pa ck unit secure ly to prevent damage in transit. If possible, use the original pack-
ing material.
5 . S h i p prepaid and insured by way of a traceable carrier (to avoid loss in tra n s i t )
s u ch as United Pa rcel Service (UPS), Roadway Pa rcel Service (RPS) or First Class
Insured Mail to C o b ra Factory Service, Cobra Electronics Corporation, 6500 W.
Cortland St., Chicago, IL 60707. Cobra is not responsible for units not received if
p a ckage has not been properly insured.
6 . If the unit is in wa r ra n t y, upon receipt of your unit it will either be re p a i red or
ex changed depending on the model. Please allow approx i m a t e ly 3 to 4 we e k s
b e f o re contacting us for status. If the unit is out of wa r ranty a letter will auto-
m a t i c a l ly be sent informing you of the repair charge or replacement charge. If
you have any questions, please call 773-889-3087 for assistance.
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For technical assistance, please call our Automated Help Desk
which can assist you by answering the most
frequently asked questions about Cobra products.
(773) 889-3087
24 hours a day, 7 days a week.
A Consumer Service Representative can be reached through this same num-
ber 8:00 am - 8:00 pm, Monday through Friday, CST.
Technical assistance is also available on-line in the Frequently Asked
Question (FAQ) section at www.cobraelec.com or by e-mail
to productinfo@cobraelec.com
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LIMITED TWO YEAR WARRANTY
COBRA ELECTRONICS CORPORATION warrants that its COBRA CB Radios, and
the component parts thereof, will be free of defects in workmanship and materials
for period of two (2) years from the date of first consumer purchase. This warranty
may be enforced by the first consumer purchaser, provided that the product is uti-
lized within the U.S.A.
COBRA will, without charge, repair or replace, at its option, defective CB radios,
products or component parts upon delivery to the COBRA factory Service
Department, accompanied by proof of the date of first consumer purchase, such as
a duplicated copy of a sales receipt.
You must pay any initial shipping charges required to ship the product for warranty
service, but the return charges will be at Cobra's expense, if the product is repaired
or replaced under warranty. For further details concerning procedures for obtaining
service, see the “If You Think You Need Service” section of the Owner’s Manual.
Exclusions: This limited warranty does not apply; 1) to any product damaged by
accident; 2) in the event of misuse or abuse of the product or as a result of unautho-
rized alterations or repairs; 3) if the serial number has been altered, defaced or re-
moved; 4) if the owner of the product resides outside the U.S.A.
All implied warranties, including warranties of merchantability and fitness for a
particular purpose are limited in duration to the length of this warranty.
COBRA shall not be liable for any incidental, consequential or other damag-
es; including, without limitation, damages resulting from loss of use or cost of
i n s t a l l a t i o n .
Some states do not allow limitations on how long an implied warranty lasts and/or
do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitations may not apply to you.
COBRA ELECTRONICS CORPORATION
6500 W. Cortland Street
Chicago, Illinois 60707
148.GTL.ST.MANUAL 10/1/98 10:56 AM Page 27