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Using Basic Call Management Functions
Managing Missed Calls
Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 34
3
Managing Missed Calls
When enabled, the IP phone screen on your IP phone notifies you if a call came in
that was unanswered. (Not available for the Cisco SPA501G.)
To view and return a missed call:
• If the IP phone screen shows a missed call, press the lcr softkey to return the
missed call. Press the miss softkey to view a list of missed calls, select a call,
and press dial.
• If the IP phone screen does not show a missed call, you can return a call
from the Missed Call list:
- Press the Setup button.
- Select Call History.
- Select Missed Calls.
- To call a missed call number, chose the call you want to return and press
dial.
NOTE If the call was from a long distance number, it might be necessary to edit the call
before returning it. Press the edit softkey to edit the call and use the softkey buttons
and keypad to edit the number.
Turning the Missed Calls Shortcut On and Off
To remove the lcr and miss softkeys that appear on the IP phone screen when you
miss a call (except on the Cisco SPA501G):
STEP 1 Press Setup.
STEP 2 Select Preferences.
STEP 3 Choose Miss Call Shortcut and press edit.
STEP 4 Press y/n to enable or disable the feature.
STEP 5 Press ok.
STEP 6 Press save.