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Using Your Cisco SPA302D
Troubleshooting the Cisco SPA302D
Cisco SPA302D Mobility Enhanced Cordless Handset User Guide 33
2
Troubleshooting the Cisco SPA302D
Advanced troubleshooting is performed by phone system administrators and is
not covered in this document. However, some common problems and solutions are
described below.
No Network Message
If a “No Network” message is displayed on the phone screen, the WAN interface of
Cisco SPA232D is not connected to the network. This means that the Cisco
SPA232D cannot connect to the Internet and some functions are unavailable. Try
the following actions:
1. Make sure the Internet connection is active.
2. Check the cable connecting the WAN interface of the Cisco SPA232D to the
Internet source (for example, the cable modem) to make sure it is functional.
3. Reboot the Cisco SPA232D.
Unresponsive Handset
If the handset is unresponsive after a few moments, press the End Call button to
turn the handset off. Wait a few moments and then press the End Call button again
to turn the handset back on. If the handset is still unresponsive, remove the
batteries for a few moments to “reboot” the handset, and then replace the
batteries.
NOTE There is no “hard reset” button on the handset.