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Troubleshooting Your Conference Station
This section provides troubleshooting information for the Cisco Unified IP Conference Station 7937G.
General Troubleshooting
This section provides information to help you troubleshoot general problems with the
conference
station. For more and detailed information, see your system administrator.
Symptom Explanation
You cannot hear a dial
tone or complete a call
One or more of the following factors might apply:
• You must log into the Cisco Extension Mobility Service.
• The conference station has time-of-day restrictions that prevent you
from using some features during certain hours of the day.
A conference station
button is unresponsive
Your system administrator may have disabled the button on the
conference
station.
The softkey that you
want to use does not
appear
One or more of the following factors might apply:
• You must change the line state (for example, go off-hook or have a
connected call).
• You must press more to reveal additional softkeys.
• The conference station is not configured to support the feature
associated with that softkey.
Barge fails and results
in a fast busy tone
One or more of the following factors might apply:
• You cannot barge an encrypted call if the conference station you are
using is not configured for encryption. When your barge attempt fails
for this reason, the conference station plays a fast busy tone.
• You have toggled on the Privacy softkey.
You are disconnected
from a call that you
joined using Barge
You will be disconnected from a call that you have joined using Barge if the
call is put on hold, transferred, or turned into a conference call.
Cisco CallBack fails The other party might have call forwarding enabled.