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Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 29
Forwarding Calls to Another Number
You can use the call forwarding features to redirect incoming calls from your phone to
another number.
Your system administrator may allow you to choose from two types of call-forwarding features:
• Unconditional call forwarding (Call Forward All)—Applies to all calls that you receive.
• Conditional call forwarding (Call Forward No Answer, Call Forward Busy, Call Forward No
Coverage)—Applies to certain calls that you receive, according to conditions.
You can access Call Forward All on your phone or from your Cisco Unified CM User Options web
pages; conditional call forwarding features are accessible only from your User Options web pages.
Your system administrator determines which call forwarding features are available to you.
If you want to... Then...
Set up Call Forward All on
your primary line
Press CFwdALL and enter a target phone number.
Note
Your phone may have additional line keys assigned to the same
directory number as your primary line. If so (and you want all
calls to that directory number forwarded) you need to set call
forwarding for each of these lines.
Cancel Call Forward All on
your primary line
Press CFwdALL.
Verify that Call Forward All is
enabled on your primary line
Look for:
• The call forward icon next to the primary phone number: ,
which is always on line key 1.
• The call forward target number in the status line.
Set up or cancel call
forwarding remotely, or for a
non-primary line
1. Log in to your User Options web pages. (See Accessing Your
User Options Web Pages, page 67.)
2. Access your call forwarding settings. (See Controlling Line
Settings on the Web, page 74.)
Note
When call forwarding is enabled for any line other than the
primary line, your phone does not provide you with
confirmation that calls are being forwarded. Instead, you must
confirm your settings in the User Options web pages.