Filter
Top Products
Basic Call Handling
Cisco Unified IP Phone 7931G Phone Guide for Cisco Unified Communications Manager 8.5(1) (SCCP and SIP) 25
If the Hold Reversion feature is enabled for your phone, a call that you put on hold reverts back to
ringing after a certain period of time. The “reverting” call remains on hold until you resume it or until
Hold Reversion times out.
Your phone indicates the presence of a reverting call by:
• Alerting you at intervals with a single ring (or flash or beep, depending on your phone line setting).
• Briefly displaying a Hold Reversion message in the status bar at the bottom of the phone screen.
• Displaying the animated Hold Reversion icon next to the caller ID for the held call.
• Displaying a line button (flashing, depending on the line state).
Tips
• Engaging the Hold feature typically generates music or a beeping tone.
• If you receive an alert for an incoming call and a reverting call at the same time, by default your
phone will shift the focus of the phone screen to display the incoming call. Your system
administrator can change this focus priority setting.
• If you use a shared line, Hold Reversion rings only on the phone that put the call on hold, not on
the other phones that share the line.
• Your system administrator determines the duration between Hold Reversion alerts.
• The Hold feature is disabled on a Call Chaperone user’s Cisco Unified IP Phone when the calls are
being chaperoned.
Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute
with the handset, speakerphone, or a headset.
If you want to... Then...
Put a call on hold 1. Make sure the appropriate call is highlighted.
2. Press .
Remove a call from
hold on the current line
• For the flashing held call, press one of these: , ,or .
• Highlight the appropriate call and press Resume or Press .
If you want to... Then...
Toggle microphone on Press .
Toggle microphone off Press .