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Sending a Call to a Voice-Message System
You can use iDivert to send an active, ringing, or on-hold call to your voice-message system.
Depending on the type of call and your phone configuration, you can also use iDivert to send the call
to another party's voice-message system.
• If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either
to your own voice-message system or to the original called party’s voice-message system. Your
system administrator must make this option available to you.
• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does not
support the option described above, using iDivert redirects the call to your voice-message system.
Tips
• If your phone displays a menu that disappears before you make your selection, you can press
iDivert again to redisplay the menu. You can also ask your system administrator to configure a
longer time-out value.
• When you switch an in-progress call from your mobile phone to Cisco Unified devices that share
the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The
iDivert feature returns when the call ends.
• If the call was sent to you directly (not transferred or forwarded to you), or if your phone does
not support the option described above, using iDivert redirects the call to your
voice-message system.
• When you switch an in-progress call from your mobile phone to Cisco Unified devices that share
the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The
iDivert feature returns when the call ends.
If you want to... Then...
Send an active, ringing, or on-hold call
to a voice-message system
Press iDivert. One of two things occurs:
• The call is transferred to your voice-message system.
• Your phone screen displays a menu that allows you to
choose between your voice-message system or that of
the originally called party. Choose an option to redirect
the call.