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TS-100 Owner’s Manual
Troubleshooting
PHONE DOES NOT RING
1. OFF/LOW/HI ringer switch is set to OFF position
2. Line cord is disconnected at telephone outlet or at telephone end.
3. Phone is OFF HOOK. Make certain the hookswitch is depressed when the handset is
in the cradle.
4. SPEAKERPHONE indicator is on. Turn off speakerphone.
NO DIAL TONE
• Wire is disconnected at telephone jack or at wall jack. Test the telephone in a
different wall jack. If it works, the first jack may be defective.
HAVE DIAL TONE BUT CANNOT DIAL OUT
• Check if the PULSE/TONE switch is at the correct position.
REDIAL BUTTON DOES NOT FUNCTION
• The telephone may have been momentarily disconnected from the telephone jack.
BLANK SCREEN
• Check if the adapter is connected properly
CALLERS ARE NOT DISPLAYED ON THE SCREEN
1. Verify that you have subscribed to the appropriate service (Caller ID and Call Waiting
Caller ID) from your telephone company. If you only subscribed to the Caller ID service
this unit will not display the call waiting caller ID information.
2. Check if your answering machine is set to answer the call before 2 rings.
NO CALLER INFORMATION IS DISPLAYED WHEN HEARING THE
CALL WAITING AUDIO SOUND
• Verify that you have subscribed to the Call Waiting Caller ID service from your
telephone company.
MESSAGE ERROR HAPPENS FREQUENTLY
• Caller information was not transmitted properly. Check with your telephone company
to see if there is a problem with your phone line.
Since our special design will always retain your stored call records, we encourage you
to disconnect all the telephone cords and adapter; and then reinstall the unit step by step
per this instruction manual before you ask for service.
SPECIAL NOTE: The call records will not be erased when the adapter is
disconnected. A special E2PROM design allows the unit to always
retain your stored call records after you disconnect the adapter
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