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BT Studio 3500 – Issue 1 – Edition 2.1 –02.04.07 – 7999
If you experience any problems, please call the Helpline on 0870 605 8047 or email bt.helpdesk@suncorptech.com
Guarantee
Your BT Studio 3500 is guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT’s or its agent’s
discretion the option to replace the BT Studio 3500,
or any component thereof, (other than batteries),
which is identified as faulty or below standard, or as a
result of inferior workmanship or materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is required.
• The equipment is returned to BT or its agent
as instructed.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your
statutory rights.
Within the 12 month guarantee period
If you experience difficulty using the product, prior to
returning your product, please read the Help section
beginning on page 50, or contact the BT Studio 3500
Helpline for assistance on 0870 605 8047 or email
bt.helpdesk@suncorptech.com.
In the unlikely event of a defect occurring, please
follow the Helpline’s instructions for replacement
or repair.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network. We recommend that you contact BT’s
approved repair agent, on 0870
240 5029 or a local qualified repairer.
Technical information
How many telephones can you have?
All items of equipment have a Ringer Equivalence
Number (REN) which is used to calculate the number
of items that may be connected to any one telephone
line. The BT Studio 3500 has a total REN of 1, i.e. for
a base and up to 6 handsets. Any other instrument
provided by BT may be assumed to have a REN of 1
unless stated otherwise.
General information
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