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67
BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Help
Possible problems with text
messaging
Text messages cannot be sent and screen
displays
Message Sending Failed
•
The base station power supply or telephone
line cord might not be properly connected.
Check that the base station power supply is
plugged into the mains socket and switched
on and that the telephone is plugged into
the telephone wall socket.
•
There might be a fault on the line. Check
your telephone line is working properly.
•
You might have deleted the server number in
error. See page 34 for instructions on how to
enter the number.
Cannot send text
•
Check service centre number is correct
including 1470P prefix (this is for BT lines. If
you have another network provider please
check the prefix number with them). In order
to send and receive text messages you must
not withhold your number. If you normally
withhold your number the 1470 prefix
presents your number for you.
Cannot receive text
•
You will not be able to receive text messages
until you have first sent a message. The first
message sent registers you with the text service.
•
More than one text messaging product is
plugged into the line. Remove other products.
•
Check service centre number is correct.
•
Ensure you have subscribed to a Caller
Display service and that it is active. You can
check this by noting if your phone displays
your caller’s number when you receive an
incoming call.
•
If you are using personal user areas please
ensure you have given people your user area
number and that they are entering it to the
end of your telephone number when
sending you a text message.
Text has previously been sent and received
but you are now only receiving voice spoken
text messages, from number 0845 6021111.
•
This may be due to your line being
de-registered at the text service centre.
All you need to do is text RESET and send it
to 00000. You will receive a confirmation
message back. This assumes that your Caller
Display service is active and working on your
line. Messages sent to 00000 are free.