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BT Freestyle 350 – Issue 2 – Edition 01 – 08.01.07 – 7971
If you experience any problems, please call the Helpline on 0870 240 3962 or email bt.helpdesk@vtecheurope.com
Help
Many common problems are caused by the
telephone and power cables being incorrectly
connected, or the power being switched off.
Please check that your BT Freestyle 350 has
been correctly set up, see page 7, before
contacting the helpdesk.
Customer Helpdesk
If you are still experiencing difficulties please
call the BT Freestyle Helpdesk on
0870 240
3962
(Lines are open 8am – 8pm, Monday
to Saturday and 10am – 3pm Sunday).
Or email
bt.helpdesk@vtecheurope.com
Phone does not work
•
Have you installed the batteries correctly?
See page 70.
•
Check that the mains power is correctly
connected.
No dial tone
•
Is the telephone cord of the base plugged
into the phone socket?
•
Check that the mains power is correctly
connected.
•
Only use the telephone cord supplied with
the phone.
Cannot dial out or receive calls
•
Check that the mains power is correctly
connected.
•
The batteries may need recharging.
•
Has there been a power cut? If so, place the
handset back on the base for 10 seconds and
try again. If it still does not work disconnect
the batteries and mains power for 10
minutes, then reconnect and try again.
•
Check that the telephone line is working
correctly and that you have a dial tone. Try
disconnecting the line cord, then reconnect
it and try again.
You have a dial tone, but the phone will not
dial out
•
You may need to change the dial mode from
tone to pulse, see page 44.
•
If you are connected to a switchboard, check
whether you need to dial an access code.
Handset does not ring
•
The ringer volume may be switched off, see
page 38.
•
Check that the mains power is correctly
connected.
•
Make sure the handset is registered to the
base, see page 61.