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82 Troubleshooting information
ActiveSync problems
Cannot run ActiveSync or connection fails.
Solution:
• Make sure ActiveSync is properly installed and related settings are correct.
• Restart your system.
• Make sure the data cable is connected properly.
Connection is not stable.
Solution:
• Tap
Start > Settings > Connections > USB to PC and uncheck Enable advanced network
functionality
.
• Disable the virus protection program and/or the firewall on the PC.
Cannot synchronise data.
Solution:
• In ActiveSync on the computer, click
Tools: Options to make sure at least one data type is
selected.
• Make sure the data cable is connected properly.