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80 Troubleshooting information
Message problems
Cannot send or receive text messages.
Check the following:
• Is the phone in Flight mode? Change the Phone mode to
On.
• Is the signal strength strong enough? Try moving to a different location to obtain better
signal reception.
Cannot send or receive multimedia messages.
Check the following:
• Is the phone in Flight mode? Change the Phone mode to
On.
• Have you subscribed to the MMS service from your network service provider? The MMS
service may require an extra subscription.
• Has the MMS setting been correctly configured? Check the setting with your network
service provider.
• The status of phone memory. Is there enough space? Delete some files if necessary.
Cannot send or receive e-mail.
Check the following:
• Check your network connection.
• Has the e-mail setting been correctly configured? Check the setting with your e-mail service
provider.
Internet problems
Cannot connect to the Internet.
See "Connections settings" on page 35 for details.
Connection problems
Cannot connect the PDA phone to PC using the data cable.
Check the following:
• Is the power of the PDA phone turned on?
• Check the data cable.
• Make sure the ActiveSync is installed.