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Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 3
Installing the Application on Your Mobile Device . . . . . . . . . . . . . . . . . . . . . . . 7
Pre-installation requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Set up your account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Identify the BlackBerry Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . 9
Download the application Over the Air (OTA) to your BlackBerry device . . . . . . . . 10
Install the application from your PC (via USB) . . . . . . . . . . . . . . . . . . . . . . 11
Set up a WAP Access Point Name (APN) . . . . . . . . . . . . . . . . . . . . . . . . . 12
APN settings for Cingular . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
APN settings for T-Mobile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Log in for first-time use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
About Avaya one-X Mobile Web . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
About this Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Start the Application. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Avaya one-X Mobile Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Avaya one-X Mobile Home menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Making Calls Using the Call Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Overview of the Avaya one-X Mobile Call Feature. . . . . . . . . . . . . . . . . . . . . 20
Make a call from the Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Make a call from your Voicemail inbox. . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Make a call from the Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Make a call from your list of contacts in RIM Addresses . . . . . . . . . . . . . . . . . 23
Make a call from the Corporate Directory . . . . . . . . . . . . . . . . . . . . . . . . . 24
Make a call from a Quick Entry number . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Switch from your mobile device to your office phone . . . . . . . . . . . . . . . . . . 26
Switch from your office phone to your mobile device . . . . . . . . . . . . . . . . . . 27
Managing Incoming Calls Using the Send Calls Feature . . . . . . . . . . . . . . . . . . . 29
About Send Calls Destinations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Select the phones to which calls are routed. . . . . . . . . . . . . . . . . . . . . . . . 30
Add a phone to which calls are routed. . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Delete a phone to which calls are routed . . . . . . . . . . . . . . . . . . . . . . . . . 31
Edit a phone number to which calls are routed . . . . . . . . . . . . . . . . . . . . . . 32
Set a Quick Entry number to which calls are routed . . . . . . . . . . . . . . . . . . . 33
Send all calls to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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