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Avaya one-X™ Mobile User Guide for RIM BlackBerry November 2007 15
Getting Started
Avaya one-X Mobile equips your BlackBerry device with access to your company’s phone
system. Regardless of your work location, you can receive and make calls to and from your
office phone number, review voicemail messages in any order, look up information in your
company’s corporate directory, and even block calls from everyone but the people you want to
hear from most.
Avaya one-X Mobile includes Avaya one-X Mobile Web, a site hosted by your company’s
network that provides additional features to help you manage your work calls, availability, and
voicemail messages. This user guide describes how to use Avaya one-X Mobile. For more
information about Avaya one-X Mobile Web, see About Avaya one-X
Mobile Web on page 16
and the Avaya one-X™ Mobile Web User Guide, document number 18-602150.
Key Features
Avaya one-X Mobile provides the following key features:
● Visual Voicemail —Visual Voicemail provides many of the best features of email to the
review and management of your office voicemail. Both the new and saved voicemail
inboxes show the current state of the messages left in your office voicemail account. You
can review in any order, listen to, save, or delete voicemail messages in the Avaya one-X
Mobile application. The voicemail in the Avaya one-X Mobile application is a reflection of
the voicemail on your office phone. Any change made to the office voicemail is reflected in
both the Avaya one-X Mobile application and in your office voicemail. See Listening to
Voicemail on page 37 for more information.
● Find Contacts, Corporate Directory, Phonebook, and Block — For Avaya one-X
Mobile for BlackBerry devices, your primary source for contact information is the RIM
Addresses application. You can find contacts in the RIM Addresses application or search
your Corporate Directory from your BlackBerry device. You can add contacts from your
Corporate Directory directly to the RIM Addresses application. Use the Phonebook feature
in the Avaya one-X Mobile Web application to designate key contacts—co-workers,
clients, friends, or family members—as VIPs. When Block on the Avaya one-X Mobile
Home screen is set to block non-VIP callers, VIPs ring through while all other callers are
sent directly to your office voicemail. See Using the
Contacts Feature on page 45 and
Using the Corporate Directory
on page 47 for more information. See the Avaya one-X™
Mobile Web User Guide, document number 18-602150, for more information about
designating VIPs in the Phonebook.