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Management and Trouble Shooting
5610/4610 Phone User Guide Page 31
IP Office Issue 2d (15th September 2005)
Trouble Shooting Chart
• Phone does not activate when connected for the first time:
Unless your System Administrator has already initialized your telephone, you may experience
a delay of several minutes before it becomes operational. Upon plug-in, your telephone
immediately begins downloading its operational software, it's IP address, and any special
features programmed by your System Administrator from the server to which it is connected.
Report any delay of more than 10 minutes to your System Administrator.
• Phone does not activate after a power interruption:
Allow a few minutes for re-initialization after unplugging, powering down the phone, server
problems, or other power interruption causes.
• Display shows an error/informational message:
Most messages involve server/phone interaction. If you cannot resolve the problem based on
the message received, contact your System Administrator for resolution.
• Speakerphone does not operate:
Ask your System Administrator if your Speakerphone has been disabled.
• Characters do not appear on the display screen:
See " Phone does not activate when connected for the first time" above. Check all lines into
the phone to be sure it is properly connected. Check the power source to be sure your
telephone is receiving power. Perform the following Test procedure: with the telephone idle
(on-hook), press and release the Mute button, then press the following numbers on the dial
pad: 8 3 7 8 # (which stands for TEST). The display should indicate the self-test has started,
then report if the test was successful or failed. If nothing appears on the display, and the
phone is receiving power, your phone may need to be replaced. If the above suggested
solutions do not resolve the problem, reset or power cycle the phone with your System
Administrator’s assistance.
• No dial tone:
Make sure both the handset and line cords into the phone are securely connected. Note that
there may be a slight operational delay if you unplug and reconnect the phone. Contact your
System Administrator if the problem persists.
• Phone does not ring:
Set your ringer volume to a higher level using the
and Volume keys. From another
phone, place a call to your extension to test the above suggested solution.
• All other IP problems:
Contact your System Administrator.