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5610/4610 Phone User Guide Page 30
IP Office Issue 2d (15th September 2005)
Management and Trouble Shooting
Overview
The phones are relatively trouble-free. This chapter provides helpful information for:
• Testing your telephone to be sure it is operating correctly.
• Basic Troubleshooting; this chart provides the most common problems an end user might
encounter and suggested resolutions.
• Application-specific troubleshooting; this chart describes problems and solutions specific to
phone application (Speed Dial, Call Log, or Web Access).
• Resetting or power-cycling your phone, when Basic Troubleshooting does not resolve a
problem.
Testing Your Phone
This test function enables you to verify that your telephone’s lights and display are operating properly.
Testing the Telephone's Lights and Display
1. With the telephone idle (on-hook), press and release the
Mute button, then press the
following numbers on the dial pad: 8 3 7 8 # (which stands for TEST).
2. The display should indicate the self-test has started. If the test is successful, the message
“Self test Passed #=end” displays; if the test is not successful, the message “Self test Failed
#=end” displays instead.
3. Press # to return to the Phone screen.
4. If nothing appears on the display and the phone is receiving power, your phone may need to
be replaced. Contact your System Administrator for assistance or additional troubleshooting
information.