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Troubleshooting Guidelines
72 4600 Series IP Telephone Release 2.2 Installation Guide
IP Address
in use by
another
VISUAL INDICATION: All LEDs are steadily lit, except Call Appearance
Line a, which is flashing.
CAUSE: The telephone has detected an IP address conflict.
RESOLUTION: DHCP restart is automatically initiated. No user action
required.
No Ethernet VISUAL INDICATION: No LEDs flash when phone is plugged in.
CAUSE: Telephone is not receiving power or when first plugged in, the IP
telephone is unable to communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify the jack is
Category 5, verify power is applied on the LAN to that jack, etc.
Password
Error
VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter for a total of 5 cycles (with one
cycle being alternating 50 milliseconds on, 50 milliseconds off for 500
milliseconds followed by 500 milliseconds off), then flash continuously,
awaiting user entry.
CAUSE: The PBX does not recognize the password entered.
RESOLUTION: Confirm the password is correct, then try registration
again, taking particular care to enter the password accurately.
System busy VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter continuously (alternating 50
milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500
milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: Most likely, the number of IP endpoints on the PBX is already at
maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access the PBX and was
not successful. Check the resource being called upon for its availability. If
the resource appears operational and properly linked to the network, verify
that addressing is accurate and a that communication path exists in both
directions between the telephone and the resource. Press * and use the
same values to retry the process. Or, press # to restart, then re-enter the
Extension and Password.
System Error VISUAL INDICATION: Message Waiting indicators at top of phone and left
middle of faceplate display a broken flutter continuously (alternating 50
milliseconds on, 50 milliseconds off for 500 milliseconds followed by 500
milliseconds off) until either the “*” or “#” button is pressed.
CAUSE: The PBX has an unspecified problem.
RESOLUTION: Press * and use the same values to retry the process. Or,
press # to restart, then re-enter the Extension and Password. Consult your
Avaya Media Server administration and troubleshooting documentation.
Table 3: Possible Error and Status Messages During Installation of the 4601 IP
Telephone (continued)
Message Visual Indication/Cause/Resolution
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