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Issue 2.2 April 2005 63
Chapter 4: Troubleshooting Guidelines
Introduction
This chapter describes problems that might occur during installation of the 4600 Series IP
Telephones and possible ways of resolving these problems. For problems that occur during
normal operation, see “Troubleshooting Guidelines” in the 4600 Series IP Telephone LAN
Administrator Guide.
This chapter contains the following sections:
● Descriptions of error conditions and methods for resolving them.
● The use of the V I E W option to view system values.
● Error and status messages, and methods for resolving them.
Error Conditions
There are four areas where installers can troubleshoot problems before seeking assistance
from the system or LAN administrator:
1. Check both the power and Ethernet wiring for the following conditions:
● Whether all components are plugged in correctly.
● Check LAN connectivity in both directions to all servers - DHCP, TFTP, HTTP,
DEFINITY
®
/MultiVantage™.
● If the telephone is supposed to be powered from the LAN, ensure that the LAN is
properly administered and is compliant with IEEE 803.3af.
● Ensure that the Ethernet complies with Category 5e wiring.
2. If you are using static addressing:
● Use the View command) to find the names of the files being used and verify that these
filenames match those on the TFTP or HTTP server. See The View Administrative
Option on page 65 for more information. Check the Avaya Web site to verify whether the
correct files are being used.