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5-12 Issue 1 July 2001
Priority Calling
The Priority Calling feature lets you place an internal call with a distinctive ring
(usually a 3-burst ring) to indicate your call needs immediate attention.
Placing a priority call
1. If your System Administrator has programmed one of the Line/Feature
buttons to represent Priority Calling, press that button,
or
Dial the Priority Calling Access Code.
2. Dial the extension and wait for the person to answer.
The extension called receives three ring tones and the message "Priority"
displays.
If your call is not answered, you can redirect it to a person on coverage. While the
phone is ringing, pressing the Line/Feature button your System Administrator has
designated as the Go to Cover button.
Changing a regular call into a priority call
(when you hear a call waiting ringback tone)
If you use an access code for priority calling, you cannot use an access
code after dialing an extension to change a regular call into a priority call.
If you have a Line/Feature button programmed for priority calling, stay on
the line when you hear the ringback tone indicating the phone is in use and
follow the steps above for placing a priority call. If you still receive a call
waiting ringback tone, hang up and place the priority call again in a few
minutes.