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Call Pickup and Directed Call Pickup
Issue 1 July 2001
5-7
Call Pickup and Directed Call Pickup
The Call Pickup feature lets you answer a call at your telephone for another
extension in your call pickup group. Directed call pickup, if available, lets you pick
up a call for a specific extension even if that extension is not part of your pickup
group. Because these features may operate differently among customers, check
your office procedures on picking up calls before performing the procedures
below.
Answering a call placed to someone in your
pickup group (when your phone is idle)
If your System Administrator has programmed one of the Line/Feature
buttons to represent Call Pickup, press the Call Pickup Feature button,
or
Dial the Call Pickup Access Code.
The extension called stops ringing and you are connected to the call for
pickup.
Picking up a call for someone in your office using
Directed Call Pickup
1. If your System Administrator has programmed one of the Line/Feature
buttons to represent Directed Call Pickup, press that button,
or
Dial the Directed Call Pickup Access Code.
2. Dial the extension for which you want to pick up a call.
The extension called stops ringing and you are connected to the call for
pickup.
Consult
The Consult feature allows a covering user, after answering a coverage call, to call
the principal (the party called) for private consultation. Activating the Consult
feature places the caller on hold and establishes a private connection between the
principal and the covering user. The covering user may then add the caller to the
conversation, transfer the call to the principal, or return to the caller.