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Troubleshooting Guidelines
Error Messages
5-13
Table 5-4. Possible Error Messages During 4630 Backup/Restore
Error Message Cause/Resolution
Current options and Speed
Dial entries have not yet
been backed up.
CAUSE: An attempt to save the current options and speed dial
entries on the FTP server has not yet been made or is in progress.
RESOLUTION: Wait for a message stating that backup was
successful.
The FTP Server Name is not
known. Please check the
FTP Server IP Address
CAUSE: Invalid or missing Server name.
RESOLUTION: Verify the FTPSRVR address is the File Server to
which backup data should be saved. Verify that the FTPDIR value
is the correct directory path for that File Server.
The FTP Server has not yet
responded, so backup has
not yet succeeded.
CAUSE: The FTP Server has not responded to the attempt to
backup/restore.
RESOLUTION: Try again, verify the FTP server address, verify
the FTP server is online, and/or verify the network connectivity.
The FTP Server has denied
access. Please check FTP
Setup parameters.
CAUSE: The FTP Server has reported that it did not store data.
RESOLUTION: Verify the FTP server setup parameters, as
indicated on the FTP Setup Parameters screen (see "FTP Setup"
Chapter 8 of the 4630 IP Telephone User’s Guide.
The FTP Server was unable
to store the backup file.
CAUSE: The FTP Server has reported that it could not store the
data.
RESOLUTION: Verify administration and available capacity/
filespace on the FTP Server.