Filter
Top Products
Troubleshooting Guidelines
Error Messages
5-11
System busy CAUSE: Most likely, the number of IP endpoints on the
DEFINITY/MultiVantage is already at maximum, Less likely,
network resource is unavailable.
RESOLUTION: The telephone was attempting to access a
network resource (DHCP server, TFTP server, or the DEFINITY/
MultiVantage) and was not successful. The resource being called
upon should be checked for its availability. If it appears
operational and properly linked to the network, verify addressing is
accurate and a communication path exists in both directions
between the telephone and the resource.
System Error CAUSE: DEFINITY/MultiVantage has an unspecified problem.
RESOLUTION: Consult your DEFINITY or MultiVantage
Administration and Troubleshooting documentation.
During Registration
Extension error CAUSE: An invalid DEFINITY/MultiVantage Registration
extension has been entered.
RESOLUTION: Re-enter the extension if mis-entered initially. If
appropriate, verify proper extension with respect to switch
administration.
Extension in use CAUSE: The specified extension is already in use, according to
the PBX switch.
RESOLUTION: Wait a few minutes, and try again. This will work
for the case when the extension is correctly administered, but
service was interrupted and DEFINITY is not yet aware of that
fact. Otherwise, verify proper extension with respect to switch
administration.
Failed to set phone IP
address
CAUSE: The 4600 Series Telephone was originally installed on
one switch with Static Addressing, and has subsequently been
installed on another switch with an active DHCP server assigning
dynamic IP addresses.
RESOLUTION: Reset the telephone.
Incompatible CAUSE: This release of DEFINITY does not support the current
version of the IP Telephone.
RESOLUTION: Upgrade to the current version of MultiVantage
software.
Table 5-3. Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones—Continued
Error Message Cause/Resolution