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Troubleshooting Guidelines
Error Messages
5-9
The names and values are displayed in the following order:
Error Messages 5
The 4600 Series IP Telephones issue messages in English only. The IP Telephones also display
messages from the switch, which outside the United States may issue messages in the local
language.
Table 5-2. Parameter Values
Name System Value Format
Model 46ccDccc up to 8 ASCII graphics characters
Market domestic
export
Only one value is displayed
Phone SN cccccccccccc
cccccccc
Phone Serial Number, up to 18 ASCII graphic
characters
PWB SN cccccccccccc
cccccccc
Printed Wiring Board (circuit board) Serial Number,
up to 18 ASCII graphic characters
PWB comcode ccccccccc 9 ASCII numbered characters
MAC address 00:60:1D:hh:hh:hh Each octet of the MAC address is displayed as a
pair of hexadecimal numbers.
filename1.exe
filename2.exe
up to 16 ASCII graphic characters.
Out of the box, there will be only one
filename.exe. After installation, there should be
two filenames. If there is only one, installation has
failed. Verify the problem, and then re-install the
telephone.
Table 5-3. Possible Error Messages During Installation or Operation of 4600 Series IP
Telephones
Error Message Cause/Resolution
During Installation
Checksum error CAUSE: Downloaded application file was not downloaded or
saved correctly.
RESOLUTION: The telephone automatically resets and attempts
to re-initialize.