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Troubleshooting Guidelines
Error Messages
5-15
Table 5-4. Possible Error Messages During 4620/4630/4630SW Backup/Restore
Error Message Cause/Resolution
Current options
and Speed Dial
entries have not yet
been backed up.
CAUSE: An attempt to save the current options and speed dial
entries on the FTP server has not yet been made or is in progress.
RESOLUTION: Wait for a message stating that backup was
successful.
The FTP Server
Name is not
known. Please
check the FTP
Server IP Address
CAUSE: Invalid or missing Server name.
RESOLUTION: Verify the FTPSRVR address is the File Server to
which backup data should be saved. Verify that the FTPDIR value is
the correct directory path for that File Server.
The FTP Server
has not yet
responded, so
backup has not yet
succeeded.
CAUSE: The FTP Server has not responded to the attempt to
backup/restore.
RESOLUTION: Try again, verify the FTP server address, verify the
FTP server is online, and/or verify the network connectivity.
The FTP Server
has denied access.
Please check FTP
Setup parameters.
CAUSE: The FTP Server has reported that it did not store data.
RESOLUTION: Verify the FTP server setup parameters, as indicated
on the FTP Setup Parameters screen (see “FTP Setup” in Chapter 8
of the 4630/4630SW IP Telephone User’s Guide).
The FTP Server
was unable to store
the backup file.
CAUSE: The FTP Server has reported that it could not store the data.
RESOLUTION: Verify administration and available capacity/filespace
on the FTP Server.