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22 Frequently Asked Questions Frequently Asked Questions 23
Problem Possible Solution
Wireless
Service
indicator
displays a red
antenna and no
bars are lit
• Make sure the external antenna is
installed and securely fastened.
• Move your device to another area with
sufficient network signal (at least 1 to 2
green bars are displayed).
Solid red
Wireless
Service
indicator
(all other
indicators
solid green)
A software update is in progress and may
take up to 7 minutes to complete. Once
complete, the LEDs on your Wireless
Home Phone device will return to normal
state.
Blinking red
Wireless
Service
indicator
• SIM is missing or not installed properly.
1) Remove the battery cover and
battery.
2) Locate the SIM card slot and insert
the SIM card into the slot until secure.
• SIM card may be invalid or damaged
and needs to be replaced. For a
replacement SIM card, take your
Wireless Home Phone device to your
local AT&T store. Or, call AT&T Customer
Care at 800-901-9878.
Problem Possible Solution
SIM card
doesn’t work
in my mobile
device
•
The SIM card provided with your Wireless
Home Phone device is intended for use
only in your specific Wireless Home
Phone device and cannot be used in a
mobile handset.
Message
Waiting
indicator on my
home phone
equipment
doesn’t light
• The Wireless Home Phone device does
not support this functionality with your
home phone equipment.
• The Wireless Home Phone device has
a dedicated Message Waiting indicator
light and will flash when you have a new
voice message. You will also hear an
intermittent dial tone when you pick up
your handset.
I hear an
intermittent
dial tone
• You will hear an intermittent dial
tone when you have a new voicemail
message waiting.
• Dial 1 from your home phone equipment
connected to the Wireless Home Phone
device to review your voice messages.