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My TA Status and
WAN lights some
-
times blink green or
amber for no appar
-
ent reason. Should
I be concerned?
You should not be concerned; this is normal. This indicates
your TA is automatically receiving firmware upgrades from our
network.
You can place a call while this is happening but you MUST
NOT unplug your TA while these lights are blinking or you may
damage your TA. If you are on a call when a firmware update
occurs your call will not be affected.
I am having voice
quality problems
with my phone.
Check your cable/DSL speed at:
http://www.broadbandreports.com/stest. Your cable/DSL
provider’s connection speed can vary; if your speed does not
meet the minimum requirements of 90Kbps uplink and
downlink at this time, you may want to try again later. You can
also try disconnecting the phone and using a different corded
or cordless phone.
I cannot use this line
in any other room.
You can connect a cordless phone base station into “Line 1”
on the TA in order to use the phone throughout your home.
I cannot hook mul-
tiple phones to the
TA.
AT&T CallVantage Service supports a single line. You can
connect a cordless phone base station into “Line 1” on
the TA in order to use the phone in any other room. You can
also use a cordless phone with two or more handsets.
I cannot use my
existing phone
jacks throughout
the house for my
AT&T CallVantage
Service.
You cannot use your existing phone jacks with AT&T
CallVantage Service. If you want to use AT&T CallVantage
Service in other rooms, you can use a cordless phone.
I can’t get this to
work with my home
security system.
Home security or alarm systems are not supported by this
service.
PROBLEM RESOLUTION PROBLEM RESOLUTION
APPENDIX C
TROUBLESHOOTING, CONTINUED