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I need help getting
my computer to
“obtain IP address
automatically.”
If you have a single computer connected to your cable/DSL
modem , try the following (if you have a router, you must set
this on your router, not your computer):
For Windows 95, 98, or ME
1. Go to “Start”, select “Settings”, then “Control Panel.”
Double Click “Network”
2. Highlight “TCP/IP” and click the “Properties” button.
3. Make sure “Obtain an IP address automatically” is selected.
4. Click OK several times to return to the desktop, and if your
computer asks you to, restart your computer.
For Windows 2000
1. Go to “Start”, select “Settings”, then “Network and Dial Up
Connections.”
2. Double click the “Local Area Connection” icon and click
the “General” tab.
3. Highlight “Internet Protocol (TCP/IP)” and click the
“Properties” button.
4. Make sure “Obtain an IP address automatically” is selected.
5. Click OK several times to return to the desktop, and if your
computer asks you to, restart your computer.
(Continued)
For Windows XP
1. Go to “Start”, select “Control Panel.” Double click “Network
Connections”
2. Highlight the “Local Area Connection” icon and click
“Change settings of this connection.”
3. On the “General” tab, highlight “Internet Protocol (TCP/IP)”
and click the “Properties” button.
4. Make sure “Obtain an IP address automatically” is selected.
5. Click OK several times to return to the desktop, and if your
computer asks you to, restart your computer.
I need help cloning
my MAC address.
Connect to the TA via 192.168.15.1 through a Web browser.
Click “Configure WAN IP.” If your cable Internet service
requires a Host name enter it in the following area. Clone the
MAC address on the computer that is registered on the cable
provider’s network.
NOTE If MAC cloning is required, please use the original computer
that was registered onto the cable network. If you don’t have access to that
computer, please call your cable provider to register your new computer’s
MAC address on their network.
PROBLEM RESOLUTION
PROBLEM RESOLUTION
APPENDIX C
TROUBLESHOOTING, CONTINUED