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I keep getting
“activation fail”
during the TA
Activation process.
Make sure that prior to beginning the TA Activation process
you have disconnected from any secure client such as a
VPN client and that you are connecting to the Internet through
your cable/DSL Internet provider.
I forgot my PPPoE
username and
password. Where
can I find it?
This information should have been provided by your DSL
service provider. If you cannot find the information, please
contact your DSL service provider to obtain this information.
I may have a static
IP address but I’m
not sure.
Chances are you have dynamic IP addressing.
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If you have a home router, you can check whether or
not your router is set up for static or dynamic IP using
your router configuration Web page (see your home
router’s documentation).
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If you don’t have a router, you should find your TCP/IP
properties (in the Network Settings area of your computer
– see your computer’s online help or page 22 of this
guide if you do not know where this is). If “obtain IP
address automatically” is checked, you have dynamic
IP; if “specify an IP address” is checked, you have static
IP. To be sure, you can also check with your cable/DSL
service provider.
I have DSL and
keep getting
“authentication
fail” for
connecting status.
1. Make sure your cabling is correctly set up according to this
guide.
2. Power all devices down and unplug your cable/DSL modem
and home router. Leave them off for at least 15 minutes.
Power up your cable/DSL modem and wait until all appropriate
indicator lights are lit. Power up your TA by plugging it into a
power outlet. Power up your router (if you have one). Turn on
your computer(s).
3. Check to see that your PPPoE username and password are
correct (you may need to contact your DSL provider for this
information.)
4. Check to see whether you have an integrated modem/home
router (if you do, see “I have an integrated modem/home
router” below).”
PROBLEM RESOLUTION PROBLEM RESOLUTION
APPENDIX C
TROUBLESHOOTING, CONTINUED