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Troubleshooting
The display is in the alternate language.
You can change to the other language by pressing the Set Options key and £, then
pressing ‚ twice.
The cursor doesn’t move when saving in the Directory.
The number or name is too long. Numbers can be no longer than 24 digits and names can
be no longer than 16 characters.
There is no information on the display and the ringer volume is low.
Make sure the power adaptor is plugged in to a working electrical outlet.
I cannot hear a caller.
Make sure the handset cord is inserted securely into the jack and make sure the receiver
volume is high enough.
I answer the telephone and only hear the dial tone.
The call is on your non-prime line; press the line key with the flashing light to answer the
call. If this happens often, change your answer mode to Longest or change your prime
line.
The power is out and the display is blank.
9417CW still operates as a regular telephone during a power failure. You can dial using the
dial pad and you can receive calls, but the other keys and the display do not operate until
the power is restored. Only Line 1 works in this situation.
The display works but you can’t hear dial tone.
Your telephone lines may be wired differently from the telephone jack. To have a service
person correct the wiring, contact your local telephone company.
Also check to ensure that the Headset mode is disabled.
The telephone wobbles.
Check that the handset cord is placed in the channel between the stand and the telephone.
See the illustration on page 4.
I cannot program a memory key.
Some of the memory keys may be factory-programmed. These keys are locked and cannot
be erased or reprogrammed.
Callers are not identified on the display.
Let the telephone ring at least twice before answering. If that doesn’t work, you may not
have a Calling Line Identification
†
service. To subscribe, contact your local telephone
company.
†
This service may have a different name in your area. Contact your telephone company for information.
P0844339 04 E UG 9417CW Page 40 Thursday, April 20, 2000 11:09 AM