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Chapter 5 Page 53
■ Make sure the modem connected to your computer is turned on
and is connected to the outgoing phone line.
■ Confirm that your modem doesn't have an auto-off feature
enabled.
■ Make sure the modem is connected properly to a serial port on
your computer and is connected to the incoming phone line.
■ Confirm that the Setup String in the Setup dialog box configures
your modem correctly. You may need to select a different Modem
Type or enter a custom Setup String. Most modems have a Setup
String that causes them to send initial connection sounds to a
speaker. You can use these sounds to check the modem
connection.
■ Confirm that the Speed setting in the Setup dialog box is
appropriate for your modem.
■ If you have problems using the As Fast As Possible option or a
specific speed, try using a slower speed.
■ Make sure you selected Modem from the HotSync Manager menu.
■ Make sure you are not running another program — such as
America Online, CompuServe or WinFax — that uses the serial
port you selected in the Setup dialog box.
■ Make sure your modem resets before you try again. (Turn off your
modem, wait a minute, then turn it back on.)
Check the following on your Palm III organizer:
■ Make sure you are using the Palm modem cable to connect to your
modem.
Important: Do not attempt to use other cables to connect a Palm III
organizer to a modem.
■ Check the modem cable connection between your Palm III
organizer and your modem.
■ Confirm that your modem is turned on.
■ Make sure the modem you are using with your Palm III organizer
has an on-off switch. Your Palm III organizer cannot “wake up” a
modem that has an auto-off feature.
■ Make sure the dialing instruction dials the correct phone number.
■ If you need to dial an outside line prefix, make sure you selected
the Dial Prefix option on your Palm III organizer and entered the
correct code.