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Page 52 Basic Handbook for the Palm III Organizer
Troubleshooting
If you encounter a problem with your Palm III organizer, look in this
section for the description that most closely matches the symptoms
you observe and try the suggestions listed.
Important: For troubleshooting tips not included in this handbook,
refer to either the README.TXT file or the HelpNotes file
located in the Palm Desktop directory. These files are also
on the installation CD-ROM (and diskettes).
Installation Troubleshooting
Do not place your Palm III organizer in the cradle while installing the
Palm Desktop software. If the Palm III organizer is in the cradle, the
installation program may incorrectly detect that a modem is attached
to one of your available serial ports.
HotSync
®
Troubleshooting
A Local HotSync operation does not complete successfully:
■ Make sure HotSync Manager is running. If HotSync Manager is
running, exit and restart it.
■ Make sure you selected Local from the HotSync Manager menu or
the Palm Desktop menu.
■ Check the cable connection between the Palm III organizer cradle
and the serial port on your computer.
■ Make sure you selected the correct serial port on the Local tab in
the Setup dialog. It should be set to the port where you connected
the Palm III organizer cradle.
■ Try a lower baud rate setting on the Local tab in the Setup dialog.
■ Make sure you are not running another program — such as
America Online, CompuServe or WinFax — that uses the serial
port you selected in the Setup dialog box.
■ Read the HotSync Log for the user account for which you are
performing a HotSync operation.
A Modem HotSync operation does not complete successfully:
Check the following on your computer:
■ Make sure your computer is turned on, and that it does not shut
down automatically as part of an energy-saving feature.