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102
Appendix
Troubleshooting
Problem Suggestion
My screen displays
200 Error:
There has been a connection error in the network that has prevented the request for the service
from being processed.
Please try the Retry softkey, to see if you can reestablish the connection. If that doesn’t work,
try the Home softkey. If those both fail, try removing and then reconnecting the power supply
to the telephone base. As the base powers up, the Info light will come on, indicating that the
service is ready.
Please check your computer to see if you are experiencing a service and/or router issue. If
your computer is connecting to the internet, please check the ethernet cable that is connected
from the phone base to the router. Remove it and then reconnect it. If you are still not getting
connection then you can try temporarily plugging the ethernet cable from the phone base
directly into your modem. If your phone connects to the INFO service when plugged directly
into the modem, there may be a problem with your router.
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