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101
Troubleshooting
Problem Suggestion
My screen displays: If you receive this error message, this indicates that the phone base did not acquire a valid
IP address. This indicates your router is not functioning correctly or the internet connection is
not working properly.
Please check your computer to see if you are experiencing a service and/or router issue. If
your computer is connecting to the internet, please check the ethernet cable that is connected
from the phone base to the router. Remove it and then reconnect it. If you are still not getting
connection then you can try temporarily plugging the ethernet cable from the phone base
directly into your modem. If your phone connects to the INFO service when plugged directly
into the modem, there may be a problem with your router.
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My screen displays
504 Error:
If you receive this error message, there has been a connection error in the network that has
prevented the update of information to your screen.
Please try the Retry softkey, to see if you can reestablish the connection. If that doesn’t work,
try Home softkey. If those both fail, try removing and then reconnecting the power supply to
the telephone base. As the base powers up, the Info light will come on, indicating that the
service is ready.
Please check your computer to see if you are experiencing a service and/or router issue. If
your computer is connecting to the internet, please check the ethernet cable that is connected
from the phone base to the router. Remove it and then reconnect it. If you are still not getting
connection then you can try temporarily plugging the ethernet cable from the phone base
directly into your modem. If your phone connects to the INFO service when plugged directly
into the modem, there may be a problem with your router.
After you have tried the above information, please see the solution for Unable to communicate
with phone service in this Troubleshooting section.
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