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Troubleshooting
Problem Suggestion
How can I get
replacement parts for
my ip8300?
If you need a replacement, call VTech Communications, Inc. at 1 (800) 595-9511 in the United
States. In Canada, go to www.vtechcanada.com or call 1 (800) 267-7377.
•
The INFO light on the
telephone base is on,
but having problem in
registration of ip8300
cordless phone.
If your router supports a SIP ALG and you have issues in registering the ip8300 cordless phone
when the INFO indicator on the telephone base is on, try to toggle the SIP ALG setting (if its
on, turn it off and vice-versa).
Refer to the user’s manual of your router.
•
•
The INTERNET light
on the telephone base
is off.
If the light is off, the telephone base is not physically connected to the router. Unplug the yellow
ethernet cable from the back of the telephone base. Wait for 15 seconds and plug it back in
again. Make sure the ethernet cable is securely plugged into the telephone base.
•
I forgot my username
and password for
accessing my prole
on the website.
While in the info menu, press the , , and/or NavKeys to choose the Customize
prole icon.
You will be prompted to go to the activation website for customizing your prole. The username
and password for the prole you are currently logged into will be displayed on the handset
screen.
•
•
When I try to make
a call I get an error
message saying It is
not necessary to dial
a one.
You need to setup your local area codes. See pages 46-47 for instructions.•