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Additional information
Troubleshooting
If you have difculty operating your telephone, please try the suggestions below. For Customer Service, visit our website
at www.vtechphones.com, or call 1 (800) 595-9511; in Canada, call 1 (800) 267-7377.
Problem Suggestion
My telephone does not
work at all.
• Make sure the battery is installed and charged correctly (page 5). For optimum daily
performance, return the cordless handset to the telephone base after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a wall
switch.
• Make sure the telephone line cord is plugged rmly into the telephone base and the modular
wall jack.
• Unplug the unit’s electrical power. Wait for approximately 15 seconds, then plug it back in.
Allow up to one minute for the cordless handset and telephone base to synchronize.
• Charge the battery in the cordless handset for at least 16 hours.
• Remove and re-insert the battery. If that still does not work, it may be necessary to purchase
a new battery.
• Disconnect the telephone base from the modular jack and plug in a working telephone. If this
telephone does not work, the problem is probably in the wiring or the local service. Call the
local telephone company.
There is no dial tone. • First, try all the suggestions above.
• Move the cordless handset closer to the telephone base. It might be out of range.
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
• Disconnect the telephone base from the telephone jack and connect a different telephone. If
there is no dial tone on the other telephone either, the problem is in your wiring or local service.
Contact your local telephone company.